Frequently asked questions

At The Oaks Primary Care, we offer comprehensive, patient-centered services including routine physical exams, chronic disease management (such as diabetes, hypertension, and asthma), preventive screenings and immunizations review, acute illness and injury care, women's health services, medication management, and behavioral health support; we also provide health counseling, care coordination with specialists, lab testing and diagnostics, telehealth visits for convenience, and personalized care plans to help patients maintain long-term wellness.

Getting started is simple. Reach out through our contact page or schedule a call — we'll walk you through the next steps and answer any questions along the way.

We combine a thoughtful, human-centered approach with clear communication and trustworthy compassion. It's not just what we do — it's how we do it that sets us apart.

You can reach us anytime via our contact page or email at admin@theoaksprimarycare.com. We aim to respond quickly — usually within 1–2 business days.

Yes, prescriptions can be sent to your preferred pharmacy when appropriate.

Visits happen on our secure, HIPAA-compliant telehealth platform — no app or account needed. Once you schedule, your join link arrives by phone or email. At your appointment time:

1. Click the link and join from your phone, computer, or laptop with internet.
2. Enter your name, then click "Request Permissions" to allow audio and camera. (You can also run a pre-call test to check your camera, phone, and internet quality.)
3. Click "Knock" to notify the provider that you have arrived, then wait to be let in.

Only patients with a scheduled appointment are admitted.

We use Tebra as our electronic medical record. Through the Tebra patient portal you can complete intake forms before your first visit, view visit summaries and lab results, and message us securely.

We accept insurance and verify your coverage before each visit, so you know what to expect. Virtual visits are billed to insurance the same way as office visits.

Card on file. During intake you'll complete a secure card-on-file authorization through our Tebra patient portal. Your card details are stored in a PCI-compliant vault — we never take card numbers by phone or video. Your copay is charged at the time of your visit.

Statements. After your insurance processes the claim, any remaining balance is sent to you by text or email with a secure payment link, and you can always view details and pay in the patient portal. Questions about a bill? Contact us.

The Oaks Primary Care does not prescribe controlled substances, including narcotic pain medications, sedatives, or stimulant medications through our telehealth practice.

This includes medications such as:

Our clinic focuses on comprehensive primary care, preventive medicine, chronic disease management, wellness, and non-controlled treatment options that support long-term health and safety.

If your medical condition requires specialized evaluation or treatment involving controlled medications, we are happy to coordinate care and provide referrals to the appropriate specialist, such as pain management, psychiatry, neurology, or behavioral health providers.

Our priority is to ensure patients receive safe, appropriate, and high-quality care tailored to their individual needs.